/**
 * Design system do Portal SAC (reforma de front-end, 2026-09-29) --
 * usado pelas páginas que passaram pela reforma: sac/painel.php,
 * sac/reembolsos.php, sac/kpis.php, sac/relatorios.php, sac/busca.php,
 * sac/ticket.php, atendimento/index.php, atendimento/meus-chamados.php
 * (via includes/header-sac.php / includes/header-publico.php). As demais
 * páginas do SAC (sac/ticket_export.php, sac/check_emails.php,
 * atendimento/ticket.php, cadastro.php, acompanhar.php, loja.php)
 * continuam em admin.css / no layout público antigo -- fora do escopo
 * desta reforma.
 */

:root {
  --bg: #f2f2f3;
  --surface: #ffffff;
  --text: #1d1f20;
  --line: rgba(29, 31, 32, .16);
  --n100: #f5f5f8;
  --n200: #e7e7ea;
  --n400: #b7b7ba;
  --n500: #98989b;
  --n600: #7a7a7d;
  --n700: #5d5d60;
  --n800: #424244;
  --a100: #eef6ff;
  --a200: #d6ebff;
  --a300: #b5d9fd;
  --a400: #94bce3;
  --a600: #597ea3;
  --a700: #416180;
  --a800: #2c455d;
  --a900: #1d2d3d;
  --font-head: "Barlow Condensed", system-ui, sans-serif;
  --font-body: "Barlow", system-ui, sans-serif;
}

*, *::before, *::after { box-sizing: border-box; }

body.sac2 {
  margin: 0;
  background: var(--bg);
  color: var(--text);
  font-family: var(--font-body);
  font-size: 15px;
  line-height: 1.45;
}

.sac2 a { color: var(--a700); }
.sac2 h1, .sac2 h2, .sac2 h3, .sac2 h4 {
  font-family: var(--font-head);
  font-weight: 600;
  margin: 0;
  color: var(--text);
}

:focus-visible { outline: 2px solid var(--a600); outline-offset: 2px; }

/* ---------------------------------------------------------------------
 * Cabeçalho interno (includes/header-sac.php)
 * --------------------------------------------------------------------- */
.sac2-header {
  background: var(--a900);
  color: #fff;
  min-height: 60px;
  padding: 10px 24px;
  display: flex;
  flex-wrap: wrap;
  gap: 12px 20px;
  align-items: center;
}
.sac2-header__logo { flex: none; display: flex; align-items: center; }
.sac2-header__logo img { height: 19px; display: block; }

.sac2-nav { display: flex; flex-wrap: wrap; gap: 2px; }
.sac2-nav a {
  font-family: var(--font-head);
  font-size: 16px;
  color: rgba(255, 255, 255, .72);
  text-decoration: none;
  padding: 8px 12px;
  white-space: nowrap;
  border-bottom: 2px solid transparent;
}
.sac2-nav a:hover { color: #fff; }
.sac2-nav a.is-active {
  background: rgba(255, 255, 255, .14);
  border-bottom-color: var(--a400);
  color: #fff;
}

.sac2-search {
  flex: 1 1 200px;
  min-width: 0;
  max-width: 400px;
  height: 34px;
  background: rgba(255, 255, 255, .10);
  border: 1px solid rgba(255, 255, 255, .22);
  display: flex;
  align-items: center;
  gap: 8px;
  padding: 0 10px 0 8px;
  position: relative;
}
.sac2-search svg { flex: none; color: rgba(255, 255, 255, .72); }
.sac2-search input {
  flex: 1;
  min-width: 0;
  background: transparent;
  border: 0;
  color: #fff;
  font-family: var(--font-body);
  font-size: 13px;
}
.sac2-search input::placeholder { color: rgba(255, 255, 255, .55); }
.sac2-search input:focus { outline: none; }
.sac2-search__kbd {
  flex: none;
  font-size: 10px;
  color: rgba(255, 255, 255, .55);
  border: 1px solid rgba(255, 255, 255, .3);
  padding: 1px 5px;
  line-height: 1.4;
}

.sac2-header__right {
  margin-left: auto;
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 14px;
  font-size: 13px;
}
.sac2-header__right > * { white-space: nowrap; }
.sac2-header__user { color: rgba(255, 255, 255, .88); }
.sac2-badge-role {
  display: inline-block;
  border: 1px solid rgba(255, 255, 255, .4);
  font-size: 11px;
  text-transform: uppercase;
  letter-spacing: .05em;
  padding: 1px 6px;
  color: rgba(255, 255, 255, .88);
}
.sac2-header__right a { color: rgba(255, 255, 255, .72); text-decoration: none; }
.sac2-header__right a:hover { color: #fff; text-decoration: underline; }
.sac2-icon-btn {
  background: transparent;
  border: 1px solid rgba(255, 255, 255, .3);
  color: rgba(255, 255, 255, .88);
  width: 28px; height: 28px;
  display: inline-flex; align-items: center; justify-content: center;
  cursor: pointer;
  padding: 0;
}
.sac2-icon-btn:hover { border-color: #fff; color: #fff; }
.sac2-icon-btn.is-spinning svg { animation: sac2-spin 1s linear infinite; }
.sac2-icon-btn.is-cooldown { opacity: .5; cursor: not-allowed; }
@keyframes sac2-spin { to { transform: rotate(360deg); } }

/* ---------------------------------------------------------------------
 * Cabeçalho público (includes/header-publico.php)
 * --------------------------------------------------------------------- */
.sac2-header--publico .sac2-header__label {
  font-family: var(--font-head);
  font-size: 16px;
  color: rgba(255, 255, 255, .88);
}

/* ---------------------------------------------------------------------
 * Estrutura de página
 * --------------------------------------------------------------------- */
.sac2-main { padding: 24px; max-width: 1600px; margin: 0 auto; }
.sac2-main > * + * { margin-top: 20px; }

.sac2-page-head {
  display: flex;
  flex-wrap: wrap;
  gap: 12px 20px;
  justify-content: space-between;
  align-items: flex-end;
}
.sac2-kicker {
  display: block;
  font-size: 11px;
  letter-spacing: .12em;
  text-transform: uppercase;
  color: var(--n600);
  font-family: var(--font-body);
  margin-bottom: 4px;
}
.sac2-page-head h1 { font-size: 38px; }
.sac2-page-head__actions { display: flex; gap: 10px; flex-wrap: wrap; }

/* Faixa de contadores */
.sac2-counters {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(180px, 1fr));
  gap: 12px;
}
.sac2-counter {
  display: block;
  text-decoration: none;
  color: var(--text);
  background: var(--surface);
  border: 1px solid var(--line);
  padding: 14px 16px;
}
.sac2-counter:hover { border-color: var(--a600); }
.sac2-counter__label {
  font-size: 11px;
  text-transform: uppercase;
  letter-spacing: .08em;
  color: var(--n600);
}
.sac2-counter__value {
  font-family: var(--font-head);
  font-size: 34px;
  line-height: 1.15;
  margin-top: 2px;
}
.sac2-counter__context { font-size: 12px; color: var(--n600); margin-top: 2px; }
.sac2-counter.is-active {
  background: var(--a900);
  border-color: var(--a900);
  color: #fff;
}
.sac2-counter.is-active .sac2-counter__label,
.sac2-counter.is-active .sac2-counter__context { color: rgba(255, 255, 255, .72); }

/* Faixa de filtros */
.sac2-filters {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
  align-items: center;
  padding: 10px 0;
  border-top: 1px solid var(--line);
  border-bottom: 1px solid var(--line);
}
.sac2-filters__label {
  font-size: 11px;
  text-transform: uppercase;
  letter-spacing: .08em;
  color: var(--n600);
  flex: none;
}
.sac2-field { display: flex; flex-direction: column; gap: 3px; }
.sac2-field__label {
  font-size: 11px;
  color: var(--n600);
}
.sac2-field input,
.sac2-field select {
  font-family: var(--font-body);
  font-size: 13px;
  padding: 5px 8px;
  border: 1px solid var(--line);
  background: var(--surface);
  color: var(--text);
}
.sac2-field--sr-label .sac2-field__label {
  position: absolute;
  width: 1px; height: 1px;
  overflow: hidden;
  clip: rect(0 0 0 0);
  white-space: nowrap;
}
.sac2-filters__clear { margin-left: auto; font-size: 13px; }

/* Tabela */
.sac2-table-wrap {
  background: var(--surface);
  border: 1px solid var(--line);
  overflow-x: auto;
}
.sac2-table { width: 100%; border-collapse: collapse; }
.sac2-table th {
  background: var(--n100);
  font-size: 11px;
  text-transform: uppercase;
  letter-spacing: .09em;
  color: var(--n700);
  text-align: left;
  padding: 9px 14px;
  white-space: nowrap;
}
.sac2-table td {
  font-size: 13px;
  padding: 10px 14px;
  border-top: 1px solid var(--n200);
  vertical-align: middle;
}
.sac2-table tbody tr:hover { background: var(--a100); }
.sac2-table tbody tr.is-clickable { cursor: pointer; }
.sac2-table .num { font-variant-numeric: tabular-nums; }
.sac2-table .nowrap { white-space: nowrap; }
.sac2-table .col-subject { font-weight: 500; }
.sac2-table .text-right { text-align: right; }
.sac2-table tfoot td, .sac2-table tr.sac2-total td {
  background: var(--n100);
  font-weight: 700;
}
.sac2-table-empty {
  padding: 40px;
  text-align: center;
  color: var(--n600);
}
.sac2-table-empty a { display: inline-block; margin-top: 8px; }

.sac2-subtitle {
  display: flex;
  flex-wrap: wrap;
  justify-content: space-between;
  align-items: baseline;
  gap: 8px 16px;
}
.sac2-subtitle .text-muted { color: var(--n600); font-size: 13px; }

.sac-product-picker { position: relative; }
.sac-product-picker input {
  font-family: var(--font-body);
  font-size: 13px;
  padding: 5px 8px;
  border: 1px solid var(--line);
  background: var(--surface);
  color: var(--text);
  width: 100%;
}
.sac-product-suggestions {
  position: absolute; z-index: 50; top: 100%; left: 0; right: 0;
  background: var(--surface); border: 1px solid var(--line);
  margin-top: 2px; max-height: 220px; overflow-y: auto;
}
.sac-product-suggestion { padding: 7px 10px; cursor: pointer; font-size: 13px; }
.sac-product-suggestion:hover { background: var(--a100); }
.sac-product-row { display: flex; gap: 8px; align-items: flex-start; margin-bottom: 8px; }
.sac-product-row .sac-product-picker { flex: 1; }
.sac-product-row .pp-qty, .sac-product-row .pp-cost {
  width: 80px; padding: 5px 8px; border: 1px solid var(--line); font-size: 13px;
}

/* Tags de status/prioridade */
.sac2-tag {
  display: inline-block;
  font-size: 11px;
  letter-spacing: .06em;
  text-transform: uppercase;
  padding: 2px 7px;
  white-space: nowrap;
  border: 0;
  font-family: var(--font-body);
  cursor: default;
}
button.sac2-tag { cursor: pointer; }
.sac2-tag--alta { background: #f6dcd8; color: #7a2418; }
.sac2-tag--media { background: var(--a200); color: var(--a800); }
.sac2-tag--baixa { background: var(--n200); color: var(--n800); }
.sac2-tag--urgente { background: #f6dcd8; color: #7a2418; }
.sac2-tag--transito { background: var(--a200); color: var(--a800); }
.sac2-tag--coleta { background: #f6ead8; color: #7a5218; }
.sac2-tag--entregue { background: var(--n200); color: var(--n800); }
.sac2-tag--neutro { background: var(--n200); color: var(--n800); }

/* Botões */
.sac2-btn {
  font-family: var(--font-body);
  font-size: 14px;
  padding: 7px 16px;
  border-radius: 0;
  cursor: pointer;
  text-decoration: none;
  display: inline-block;
  line-height: 1.3;
}
.sac2-btn-primary { background: var(--a900); color: #fff; border: 1px solid var(--a900); }
.sac2-btn-primary:hover { background: var(--a800); color: #fff; }
.sac2-btn-secondary { background: var(--n200); color: var(--text); border: 1px solid var(--line); }
.sac2-btn-secondary:hover { background: var(--n400); }
.sac2-btn-ghost { background: transparent; color: var(--text); border: 1px solid var(--line); }
.sac2-btn-ghost:hover { background: var(--n100); }
.sac2-btn[disabled] { opacity: .5; cursor: not-allowed; }

/* Cards de linha genéricos (KPIs, relatórios, públicas) */
.sac2-card {
  background: var(--surface);
  border: 1px solid var(--line);
  padding: 20px;
}
.sac2-flash { padding: 10px 14px; border: 1px solid var(--line); margin-bottom: 4px; font-size: 13px; }
.sac2-flash--success { background: var(--a100); border-color: var(--a300); color: var(--a800); }
.sac2-flash--error { background: #f6dcd8; border-color: #e3b3aa; color: #7a2418; }
.sac2-flash--warning { background: #f6ead8; border-color: #e3caa3; color: #7a5218; }

/* KPIs */
.sac2-kpi-grid { display: grid; grid-template-columns: repeat(auto-fit, minmax(220px, 1fr)); gap: 12px; }
.sac2-kpi-card {
  background: var(--surface);
  border: 1px solid var(--line);
  padding: 18px 20px;
}
.sac2-kpi-card.is-solid { background: var(--a900); border-color: var(--a900); color: #fff; }
.sac2-kpi-card__label { font-size: 11px; text-transform: uppercase; letter-spacing: .08em; color: var(--n600); }
.sac2-kpi-card.is-solid .sac2-kpi-card__label { color: rgba(255, 255, 255, .72); }
.sac2-kpi-card__value { font-family: var(--font-head); font-size: 44px; line-height: 1.1; margin-top: 4px; }
.sac2-kpi-card__context { font-size: 12px; color: var(--n600); margin-top: 4px; }
.sac2-kpi-card.is-solid .sac2-kpi-card__context { color: rgba(255, 255, 255, .72); }

.sac2-kpi-row { display: flex; flex-wrap: wrap; gap: 12px; }
.sac2-kpi-row .sac2-kpi-low {
  flex: 1 1 220px;
  background: var(--surface);
  border: 1px solid var(--line);
  padding: 12px 16px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
}
.sac2-kpi-low__label { font-size: 13px; color: var(--n700); }
.sac2-kpi-low__value { font-family: var(--font-head); font-size: 26px; }

.sac2-cols-2 { display: grid; grid-template-columns: repeat(auto-fit, minmax(320px, 1fr)); gap: 20px; }

.sac2-chart-legend { display: flex; gap: 16px; font-size: 12px; color: var(--n700); justify-content: flex-end; margin-bottom: 4px; }
.sac2-chart-legend span { display: inline-flex; align-items: center; gap: 5px; }
.sac2-chart-legend i { width: 10px; height: 10px; display: inline-block; }
.sac2-chart-dates { display: flex; justify-content: space-between; font-size: 11px; color: var(--n600); margin-top: 4px; }

.sac2-bar-list { display: flex; flex-direction: column; gap: 10px; }
.sac2-bar-list__row { display: flex; align-items: center; gap: 10px; font-size: 13px; }
.sac2-bar-list__name { flex: 0 0 40%; min-width: 0; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.sac2-bar-list__track { flex: 1; height: 8px; background: var(--n200); position: relative; }
.sac2-bar-list__fill { position: absolute; top: 0; left: 0; height: 100%; background: var(--a700); }
.sac2-bar-list__count { flex: 0 0 auto; font-variant-numeric: tabular-nums; color: var(--n700); }

/* ---------------------------------------------------------------------
 * Páginas públicas (atendimento/index.php, atendimento/meus-chamados.php)
 * --------------------------------------------------------------------- */
.sac2-public-main { max-width: 1240px; margin: 0 auto; padding: 32px 24px 60px; }
.sac2-public-main.is-single { max-width: 560px; }
.sac2-public-grid { display: grid; grid-template-columns: repeat(auto-fit, minmax(340px, 1fr)); gap: 20px; }
.sac2-public-card {
  background: var(--surface);
  border: 1px solid var(--line);
  padding: 32px;
}
.sac2-public-card h2 { font-size: 28px; margin-top: 6px; }
.sac2-public-card > p.sac2-lead { color: var(--n700); font-size: 14px; margin-top: 8px; }

.sac2-choice-list { display: flex; flex-direction: column; gap: 12px; margin-top: 20px; }
.sac2-choice {
  display: block;
  border: 1px solid var(--line);
  padding: 16px 18px;
  text-decoration: none;
  color: var(--text);
}
.sac2-choice:hover { border-color: var(--a600); }
.sac2-choice__title { font-family: var(--font-head); font-size: 22px; font-weight: 600; }
.sac2-choice__desc { font-size: 13.5px; color: var(--n700); margin-top: 3px; }

.sac2-brand-footer {
  margin-top: 24px;
  padding-top: 16px;
  border-top: 1px solid var(--line);
  font-size: 12px;
  color: var(--n600);
}
.sac2-brand-footer strong { color: var(--n800); font-weight: 500; }

.sac2-form-group { margin-bottom: 16px; display: flex; flex-direction: column; gap: 5px; }
.sac2-form-group label { font-size: 13px; color: var(--n700); }
.sac2-form-group input {
  font-family: var(--font-body);
  font-size: 14px;
  padding: 8px 10px;
  border: 1px solid var(--line);
  background: var(--surface);
  color: var(--text);
}

.sac2-ticket-list { display: flex; flex-direction: column; gap: 8px; margin-top: 8px; }
.sac2-ticket-item {
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 12px;
  border: 1px solid var(--line);
  padding: 10px 14px;
  text-decoration: none;
  color: var(--text);
}
.sac2-ticket-item:hover { border-color: var(--a600); }
.sac2-ticket-item__main { min-width: 0; }
.sac2-ticket-item__subject { font-weight: 500; font-size: 13.5px; }
.sac2-ticket-item__meta { font-size: 12px; color: var(--n600); }

.text-muted { color: var(--n600); }

.sac2-file-list { list-style: none; padding: 0; margin: 4px 0 0; font-size: 13px; }
.sac2-file-list li { margin-bottom: 2px; }

.sac2-pending-files { list-style: none; padding: 0; margin: 6px 0 0; font-size: 12.5px; }
.sac2-pending-files li { display: flex; justify-content: space-between; gap: 8px; padding: 2px 0; }
.sac2-pending-files button { background: none; border: 0; color: var(--a700); cursor: pointer; font-size: 12px; padding: 0; }

.sac2-link-btn { background: none; border: 0; padding: 0; color: var(--a700); font-size: 13px; cursor: pointer; text-decoration: underline; }

.sac2-btn-danger { background: transparent; color: #9b2c1d; border: 1px solid #e3b3aa; }
.sac2-btn-danger:hover { background: #f6dcd8; }

.sac2-actions-row { display: flex; gap: 8px; flex-wrap: wrap; margin-top: 10px; }

.sac2-form-group select,
.sac2-form-group textarea {
  font-family: var(--font-body);
  font-size: 14px;
  padding: 8px 10px;
  border: 1px solid var(--line);
  background: var(--surface);
  color: var(--text);
  width: 100%;
}

.sac2-textarea {
  width: 100%;
  font-family: var(--font-body);
  font-size: 14px;
  padding: 8px 10px;
  border: 1px solid var(--line);
  resize: vertical;
}
.sac2-textarea--notes { border-color: #d9b98a; }

/* Modais compartilhados (sac/reembolsos.php e sac/ticket.php) */
.sac-modal { position: fixed; inset: 0; background: rgba(29, 31, 32, .45); display: flex; align-items: center; justify-content: center; z-index: 100; }
.sac-modal[hidden] { display: none; }
.sac-modal__box { background: #fff; border: 1px solid var(--line); padding: 24px; width: 100%; max-width: 440px; max-height: 90vh; overflow-y: auto; }
.sac-modal__box.sac-modal__box--wide { max-width: 560px; }
.sac-modal__box h3 { margin-bottom: 12px; }
.sac-modal__box hr { border: none; border-top: 1px solid var(--line); margin: 20px 0; }
.sac-modal__actions { display: flex; gap: 10px; margin-top: 16px; flex-wrap: wrap; }

/* ---------------------------------------------------------------------
 * Detalhe do chamado (sac/ticket.php)
 * --------------------------------------------------------------------- */
.sac2-ticket-head {
  position: sticky;
  top: 0;
  z-index: 5;
  background: var(--surface);
  border-bottom: 1px solid var(--line);
  padding-bottom: 12px;
}
.sac2-ticket-head__row1 { display: flex; flex-wrap: wrap; gap: 12px 20px; justify-content: space-between; align-items: flex-end; padding-top: 16px; }
.sac2-ticket-head__crumb { font-size: 13px; margin-bottom: 6px; }
.sac2-ticket-head__crumb a { text-decoration: none; }
.sac2-ticket-head__title { display: flex; flex-wrap: wrap; align-items: center; gap: 10px; }
.sac2-ticket-head__title h1 { font-size: 32px; }
.sac2-ticket-head__actions { display: flex; gap: 10px; flex-wrap: wrap; }
.sac2-ticket-head__actions .sac2-btn { white-space: nowrap; }

.sac2-ticket-summary {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(170px, 1fr));
  border-top: 1px solid var(--n200);
  margin-top: 12px;
}
.sac2-ticket-summary__cell { padding: 10px 14px 4px; border-left: 1px solid var(--n200); }
.sac2-ticket-summary__cell:first-child { border-left: 0; padding-left: 0; }
.sac2-ticket-summary__label { display: block; font-size: 11px; text-transform: uppercase; letter-spacing: .06em; color: var(--n600); margin-bottom: 2px; }

.sac2-ticket-layout { display: flex; flex-wrap: wrap; gap: 20px; }
.sac2-ticket-main { flex: 1 1 560px; min-width: 0; display: flex; flex-direction: column; gap: 20px; }
.sac2-ticket-side { flex: 1 0 340px; max-width: 420px; display: flex; flex-direction: column; gap: 16px; }
@media (max-width: 920px) {
  .sac2-ticket-side { max-width: none; }
}

.sac2-side-card { background: var(--surface); border: 1px solid var(--line); }
.sac2-side-card__head { display: flex; justify-content: space-between; align-items: center; gap: 10px; padding: 12px 16px; border-bottom: 1px solid var(--n200); }
.sac2-side-card__body { padding: 12px 16px; }

.sac2-detail-grid { display: grid; grid-template-columns: repeat(2, 1fr); gap: 10px 16px; font-size: 13.5px; }
.sac2-kv__label { display: block; font-size: 11px; text-transform: uppercase; letter-spacing: .06em; color: var(--n600); margin-bottom: 2px; }
.sac2-muted-value { color: var(--n500); }

.sac2-product-row { margin-bottom: 10px; }
.sac2-product-row:last-child { margin-bottom: 0; }
.sac2-product-row__meta { font-size: 12px; color: var(--n600); }
.sac2-product-row__name { font-size: 15px; font-weight: 500; margin-top: 2px; }

.sac2-notes-card { background: #fbf3e6; border: 1px solid #ecd9b8; }
.sac2-notes-card__head { display: flex; justify-content: space-between; align-items: center; gap: 10px; padding: 12px 16px; border-bottom: 1px solid #ecd9b8; }
.sac2-notes-card__head h4 { color: #5c3d10; }
.sac2-notes-badge { font-size: 10.5px; text-transform: uppercase; letter-spacing: .05em; border: 1px solid #d9b98a; color: #7a5218; padding: 2px 6px; white-space: nowrap; }
.sac2-notes-list { display: flex; flex-direction: column; }
.sac2-notes-list__item { padding: 10px 0; border-bottom: 1px solid #ecd9b8; }
.sac2-notes-list__item:last-child { border-bottom: 0; }
.sac2-notes-list__meta { font-size: 12px; color: #7a5218; margin-bottom: 3px; }
.sac2-notes-list__body { font-size: 14px; white-space: pre-wrap; overflow-wrap: break-word; }

.sac2-segmented { display: inline-flex; border: 1px solid var(--line); background: var(--surface); }
.sac2-segmented button { font-family: var(--font-body); font-size: 13px; padding: 6px 12px; white-space: nowrap; background: transparent; border: 0; border-left: 1px solid var(--line); cursor: pointer; color: var(--text); }
.sac2-segmented button:first-child { border-left: 0; }
.sac2-segmented button.is-active { background: var(--a900); color: #fff; }
.sac2-segmented button .count { opacity: .65; margin-left: 4px; }

.sac2-timeline { display: grid; grid-template-columns: 1fr; gap: 12px; }
.sac2-timeline__day { display: flex; align-items: center; gap: 10px; font-family: var(--font-head); font-size: 14px; text-transform: uppercase; color: var(--n600); }
.sac2-timeline__day span { flex: 1; height: 1px; background: var(--n200); }

.sac2-msg { max-width: 78%; min-width: 0; }
.sac2-msg.is-out { justify-self: end; }
.sac2-msg__meta { font-size: 12px; color: var(--n600); margin-bottom: 4px; }
.sac2-msg__bubble { background: var(--n100); border: 1px solid var(--n200); padding: 10px 14px; font-size: 14.5px; line-height: 1.5; white-space: pre-wrap; overflow-wrap: break-word; }
.sac2-msg.is-out .sac2-msg__bubble { background: var(--a100); border-color: var(--a200); }
.sac2-msg__attachment { margin-top: 4px; font-size: 12.5px; }

.sac2-sysmsg { justify-self: end; max-width: 78%; min-width: 0; border: 1px dashed var(--n400); padding: 8px 12px; font-size: 13px; }
.sac2-sysmsg__row { display: flex; justify-content: space-between; align-items: center; gap: 10px; cursor: pointer; }
.sac2-sysmsg__body { margin-top: 8px; font-size: 14px; white-space: pre-wrap; overflow-wrap: break-word; display: none; }
.sac2-sysmsg.is-open .sac2-sysmsg__body { display: block; }

.sac2-log-line { font-size: 12.5px; color: var(--n600); }

.sac2-reply-actions { display: flex; justify-content: space-between; align-items: center; flex-wrap: wrap; gap: 10px; margin-top: 8px; }

.sac2-dropdown { position: relative; }
.sac2-dropdown__menu {
  position: absolute; top: 100%; right: 0; margin-top: 4px;
  background: var(--surface); border: 1px solid var(--line);
  box-shadow: 0 4px 16px rgba(29, 31, 32, .15);
  min-width: 260px; z-index: 20;
}
.sac2-dropdown__menu button, .sac2-dropdown__menu a {
  display: block; width: 100%; text-align: left; background: none; border: 0;
  padding: 9px 14px; font-family: var(--font-body); font-size: 14px; color: var(--text);
  cursor: pointer; text-decoration: none;
}
.sac2-dropdown__menu button:hover, .sac2-dropdown__menu a:hover { background: var(--n100); }
.sac2-dropdown__danger { color: #9b2c1d; }
.sac2-dropdown__sep { border-top: 1px solid var(--n200); margin: 4px 0; }

.sac2-attach-list { display: flex; flex-direction: column; }
.sac2-attach-list__row { display: flex; justify-content: space-between; align-items: center; gap: 10px; padding: 7px 0; border-bottom: 1px solid var(--n200); }
.sac2-attach-list__row:last-child { border-bottom: 0; }
.sac2-attach-list__name { min-width: 0; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; flex: 1; font-size: 13px; }
.sac2-attach-list__meta { flex: none; font-size: 12.5px; color: var(--n600); }

@media (max-width: 640px) {
  .sac2-header { padding: 10px 14px; }
  .sac2-main, .sac2-public-main { padding: 16px; }
  .sac2-page-head h1 { font-size: 28px; }
  .sac2-ticket-head__title h1 { font-size: 24px; }
}